Please let me know abount Intel HD on Omen Laptop

[Rika29]

Well , that's why I said that it dontd show the configuration to enable g sync , can you see the image thar I sended before ?  

Is this image right ? or just error of information that said it  that does not have g sync ?

They advertised with a g sync panel Also de hp pdf that I have says that it have a g sync panel and also on YouTube thar They advertised , one people said it disappeared after updating bios 

I need more right information 

Thanks for the support !

[A4Apollo]

@Rika29,

I would have to check with the relevant team on this issue.

So I will write back to you once I get an update from the team.

Take Care! 

[A4Apollo]

Hi! @Rika29, Thanks for your patience and as I mentioned I'm checking with the next level for more information.

However, they need the serial number of the product, so they can verify if the product supports G-sync feature.

Can you please share the details through a private message. So I check with the team and get back to you with more information.

Refer this article to know more information about finding the product details. Click Here

I'll watch your response!

[Rika29]

can i trust this message ? 

[A4Apollo]

@Rika29,

Thanks for writing back again.

It looks like the case has been escalated to the next level and yes you can trust the post from JordanSoMe.

However, if need answers to the question you have. Please share the details requested, so I can check with the team and get back to you on this issue.

Hope to hear from you soon!

[Rika29]

I sent the message yesterday and dit not recive a reply yet 

[A4Apollo]

@Rika29, 

Thanks for writing back again.

I'm sorry to know you have not received any response from the team yet.

If you can share the serial number of the product through a private message.

I can check the account details and help you with the issue.

I'll watch your reply!

[Rika29]

I send you privite message

[A4Apollo]

@Rika29,

Thanks for sharing the details.

However, I'm unable to get any details using the serial number you have shared.

Please share a picture of the product details through a private message. So I check and get back to you on this.

Take Care! 

[A4Apollo]

@Rika29, 

Thanks for your patience and I did check with the concerned team and they have shared a document related to this issue.

To solve the issue update the BIOS to Version: F.05.

Download the BIOS using this link. Click Here

Also, refer this article to know more information about no G-sync option. Click Here

Hope this helps!

Take Care! 

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