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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎04-25-2019 10:55 AM - edited ‎04-25-2019 10:57 AM

HP Recommended

you already see it , i updated everthing, i have bios F.05 ; hp did this using remote to install the update because i was having problems with the battery at fisrt and the second day they check my problem and i told  ist because of the 144hz that push more energy so i put at 60 when i need it to use less power   

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‎04-29-2019 01:43 PM

HP Recommended

why there is no response from you....?

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‎04-29-2019 04:20 PM

HP Recommended

https://h30434.www3.hp.com/t5/Gaming-Notebooks/OMEN-by-HP-15-dc1005na-Gaming-Laptop-NVIDIA-GeForce-R...

 

seeeeeee this please this could help

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‎04-30-2019 06:16 AM

HP Recommended

Hi! @Rika29,

 

I responded back to your message. I'm not sure if you received the message.

 

I'm checking with the concerned team on this issue.

 

I haven't got any response from the team yet. I will confirm once I get an update from the team.

 

 

 

Take Care! 

A4Apollo
I am an HP Employee

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