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‎01-02-2021 09:56 PM

HP Recommended
Product: HP Pavilion Notebook - 17-g103dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Pavilion Notebook - 17-g103dx (ENERGY STAR) laptop. I get an error message about PowerDVD player not working when I try to play a DVD. Per the tips, I have uninstalled and resinstalled a few times with no avail. Anyone know how to get this to work without having to pay for a new DVD App. 

3 REPLIES 3

‎01-02-2021 10:27 PM

HP Recommended

@PrincessJRAM 

 

What is the error message ? There are many free software players around, you can use the following player for free. It can play nearly all video formats

 

              http://www.videolan.org/vlc/download-windows.html

 

For the first time, you need to open disc

 

              vlc open.png

 

and set it as default, next time, it will play for you automatically.

 

Regards.

BH
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‎01-02-2021 10:36 PM

HP Recommended

Thanks. This play has loaded successfully. The error message I was getting said "PowerDVD.exe is not working. Then it would ask for your email address and if you wanted to send a report. 

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‎01-03-2021 12:25 AM

HP Recommended
@PrincessJRAM wrote:

Thanks. This play has loaded successfully. The error message I was getting said "PowerDVD.exe is not working. Then it would ask for your email address and if you wanted to send a report. 

@PrincessJRAM 

 

Where did you get it from ? You may have to pay to get it if using a wrong source. Please use

 

         http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71924.exe 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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