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‎03-20-2021 02:00 AM

HP Recommended
Product: Pavilion dv6
Operating System: Microsoft Windows 10 (64-bit)

I have a pavilion dv6 laptop and video drivers work very strangely on it. When they are installed, the laptop starts up with a black screen for about 30-60 seconds, although it costs ssd, and there are also problems in games. When two video cores are turned on at once, the games simply crash, and when one of them is turned off, the game starts quietly, but terribly freezes. Now I have removed all the video drivers, but I don’t know which ones to install. Can you help? Thank you in advance!

2 REPLIES 2

‎03-20-2021 02:13 AM

HP Recommended

Here is the video core:
PCI\VEN_1002&DEV_6760&SUBSYS_1656103C&REV_00
PCI\VEN_1002&DEV_6760&SUBSYS_1656103C
PCI\VEN_1002&DEV_6760&CC_030000
PCI\VEN_1002&DEV_6760&CC_0300

PCI\VEN_8086&DEV_0116&SUBSYS_1656103C&REV_09
PCI\VEN_8086&DEV_0116&SUBSYS_1656103C
PCI\VEN_8086&DEV_0116&CC_030000
PCI\VEN_8086&DEV_0116&CC_0300




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‎03-23-2021 01:25 PM - edited ‎03-23-2021 01:25 PM

HP Recommended

HI@Junikover, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

We can do the basic troubleshooting as per the installation .hence the Operating system is obsolete its end of support Life

 

Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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