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‎12-30-2020 06:56 AM

HP Recommended

Pavilion laptop is working OK - I can use an external monitor - but the laptop screen remains black. Occasional flashes but no more. Have tried several things but am not all that technical. Product is out of warranty but not sure where to take it to get this fixed.

1 REPLY 1

‎01-04-2021 10:50 AM

HP Recommended

@n3lli3

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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