Screen Burn-in HP Spectre X360 15-ch011dx

[ijaynes001]

I'm wondering why my device is having vertical banding with bright colors, and having ghosting/persistent images. This primarily is located in the top left of the screen, but can be seen throughout the display. I've had this laptop for roughly 2 years now, and of course it's out of warranty, but I've never had issues with it up until like a month ago.  I've read a few other people with the same issue, and HP doesn't seem to offer up any solutions to people out of warranty, other than a ~600$ screen replacement. I absolutely love my laptop, best one I've had so far, but the fact that it is having this issue, and HP doesn't seem to let me contact a person other than the virtual assistant, is absurd.

[Echo_Lake]

@ijaynes001

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked without these issues?
• Have you updated Graphics and Chipset drivers?
• Have you checked the display on an external monitor?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure. Replacing the faulty part will fix the issue.

And, also you can use external monitor to use your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.