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- Notebooks
- Notebook Video, Display and Touch
- Screen Flickering

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01-11-2021 11:58 AM
I have had my laptop since August and I am very disappointed that there are already issues present. My screen has been flickering randomly when using PowerPoint, Word and other apps. I have bought this laptop for university so these are the apps I need to be using the most. I have 3 months left on my warranty so I hope I can solve this pretty quickly. I am scared that over more time the functioning of this laptop will get worse if I do not get this solved properly. I have tried to perform a hard reset as well as a recovery and nothing seems to help the issue for longer than a couple of hours. I'm also having problems with using word when the laptop is folded in tablet mode as the screen flickers uncontrollably.
01-14-2021 11:40 AM
I reviewed your post and I understand that the screen flickers when using Word and Excel.
Don’t worry, I assure you I will try my best to get this sorted.
Have you tried updating the Chrome OS?
Meanwhile, I recommend you follow the below steps and check if it helps.
Step 1: Remove external devices
If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.
After you have removed all external devices, turn on the Chromebook.
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If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.
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If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.
Step 2: Perform a hard reset
A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.
A hard reset does not remove any local files or settings.
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Press the power button
and refresh
button for five seconds. The computer turns off, and then turns on again.
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If necessary, press power button again to turn on the laptop.
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If the issue persists, continue to the next step.
Step 3: Perform a system recovery
A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.
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If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee