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john2341
Level 1
5 1 0 0
Message 11 of 17
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I was never able to fix this issue. I have since upgraded to windows 10 which resovled the issue.

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PcwarehouseCT
New member
1 1 0 0
Message 12 of 17
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Hey I had to get windows 10 to download .net framework 2.5, 3.0 and install the hp keyboard support driver from the hp website. I also downloaded the windows 7 driver. But once the older .net installed it worked
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JH12345
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2 2 0 1
Message 13 of 17
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It is so frustrating that you guys have the link for that hotkey support driver right here, but it only leads to this messed up download search site where I have no chance in finding that driver. It's also not listed with the drivers for the EliteBook850G3. HP Support, could you please help and update that link to the right location?

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JH12345
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2 2 0 1
Message 14 of 17
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OK, found it in that post:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Function-keys-not-working-to-adjust-b...

 

So you can download the driver here:

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85458.exe

 

Sad thing is, the mute button doesn't work anymore (and it did before the re-install of the machine).

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brantcasteel
New member
2 1 0 0
Message 15 of 17
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The links is this solution are no longer valid.   Can someone update with current links?

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UncleScotty
Level 3
56 37 0 2
Message 16 of 17
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And how does one "Simply change the keyboard driver to "Standard PS/2 keyboard", pray tell?

I just went to Control Panel/Device Driver/Keyboard/Update Driver......and received the message that the Standard PS/2 Driver was "already installed".......and yet....my fn 9 and 10 key presses do nothing.

Ultrabook i5, Winver 1903

 

Thanks for the tiniest bit of technical assistance!

 

 

Michael,
St. Catharines, ON, CANADA
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Andreas_T
Level 1
4 2 0 5
Message 17 of 17
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If you already have the standard PS/2 keyboard driver then i suggest you try installing the latest HP Hotkey Support from https://support.hp.com/us-en/drivers/

 

An alternative would be to install "HP Support Assistant" which would scan your computer and install necessary software and patches. (https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html)

 

 

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