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‎08-19-2019 12:51 PM

HP Recommended
Product: HP Spectre 360 convertible

My touch screen is cracked again.  I had it replaced when the screen cracked for no apparent reason about 6 months after I purchased it.  Then to my horror, not long after I had the screen replaced it cracked AGAIN, in the same place!!   Has anyone else had this happen?  Is HP offering any restitution to those of us who repeatedly suffer this screen design flaw.  I am totally unable to use the touchscreen feature with this giant crack stretching from bottom left up thru the middle and to the top of the screen.  What a waste of  a lot of money.  

4 REPLIES 4

‎08-21-2019 04:01 PM

HP Recommended

@LauraSurms I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎08-24-2019 04:30 PM

HP Recommended

Since we haven't heard back from you we will be closing your case. We are still happy to help you if you need support in the future.

I am an HP employee
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‎08-29-2019 08:25 AM

HP Recommended

I have exactly the same issue, I look after my laptop with high care and woke up this morning with the crack I have not even had this laptop for a year yet. Disgusting quality.

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‎08-29-2019 09:12 AM

HP Recommended

@S333phy

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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