Screen flashes black every few mins

[soapman88]

Hello, so after a WIN10 "refresh" it still flashes. twice this morning.

Also after the refresh its seem to be running a little slower than normal,but could just be me, graphically it seem as thought its bogged down.

(update) so i left my computer on while i was at lunch and i came back and the computer was at the loging screen as if it restarted (which it did), i had 0 new updates that call for a restart. So i looked for current updates and just did a Bios update and now my nvidia card is not discovered  (device manager). I restarted and could not log in (key board not working could not even turn on backlight) so i restarted again.  It worked and now my nvidia card has been found and is working.

(latest update) sorry for all the edits, i have been working on it now in Adobe AI and when editing things that (1 hour or so ago) would make it slow down  now work smooth and great.....

Would installing a blank NON HP win 10 image possibly help? as someone who has built  multipule desktops i have never had so many issues.

[MKazi]

@soapman88

I would not recommend you to install a non HP Win10 image. Rather you may reinstall the original Win10 operating system by performing a system recovery. 

If the issue persists then please contact HP phone support to explore service options.

Let me know if you have any questions. Cheers!

[soapman88]

Hello, did a full reset and it still does it randomly at boot. Also a new problem, when i first log in to windwos my mouse wil stop for 1/2 a second and continue a few times, usually when another process is underway IE background image changing.

im tempeted in sending the laptop back in exchnage for another..

[DavidSMP · Accepted solution]

Hi @soapman88,

I reviewed your brilliant troubleshooting and extensive research done here. I was out of office for a couple of days and reviewed the entire situation. It looks like an issue with the display. I would suggest that you either contact HP phone support to get the PC serviced or return the printer if it is within a 30-day return window and has been purchased directly from HP.

I read the post.  Thanks for the reply. Brilliant effort and great troubleshooting. Hats off you for that. 🙂 

 The HP shopping link to is http://store.hp.com  if you plan to return the computer. Remember It can be done if it has been purchased directly from HP.

Trust me I've done all I can to assist you by keeping your best interest in mind. You've been commendable and it has been an absolute privilege to share this platform with you. 🙂

I genuinely hope the computer works great and stays healthy for a long time once it gets fixed. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂