Screen go black but the comuter still work (Windows 10)

[DeanWeb]

When the screen goes black after some time there is any beep sound?
and have you turned off hardware acceleration of Firefox?

Regards,  

[EmilyR66]

There is no beep while the screen is black.

And thanks for the advice on Firefox, I did it now, and see if that will help.

[DeanWeb]

Do let me know if it worked for you or not

Regards,

[EmilyR66]

Today it´s happen again 😞

[DeanWeb]

Hi,
it is last solution from my side 😄 

Can you check your HDD health?

Regards,

[EmilyR66]

Here, too, there is no problem, and the tests showed that everything is normal.

[Zai_1984]

I have a brand new HP Omen and i have exacly same issue. I think it started since last windows update. I run diagnostics of everything and it works fine...it happends to me during gaming. Game worked properly before, and i play on medium settings with new rtx2060 and its not heating up or something. i think its powering problem. They changed power option in windows I think. It doesnt crash only when I click right click on battery and set on best performance.

[Zai_1984]

Try to left click on battery in bottom right corner and set it on best performance. It use to be option to set it in power option, but after windows update there is only balance(recommended) option, now you can change it as I said. That works for me, but still I didnt have this issue if it was on balance, plugged, unplagged or any way...so still there is an issue cause now it works only on best performance, so I think its problem since windows last update.

By the way sorry if my english is bad...

[EmilyR66]

thanks for the reply.
I checked my settings and did not have the option: best performance
Only HP Optimized and Balanced.