Screen goes black when scrolling

[Big__Luke68]

Hey, Im having the same problem but its been happening as long as I can remember. I only got my computer a few months back. Any help would be great. 

[A4Apollo]

Hey there! @Big__Luke68, Thank you for joining the HP Forums!

I understand when you use the scrolling on your PC the screen goes black.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your laptop?

Does this happen when you are using a particular application or does it happen on all the applications?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Please share the product number and operating system you are running on your PC to assist you better.

If the issue persists while using a particular browser, try resetting the browser to defaults or use a different browser.

Try restoring the BIOS default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Try updating the BIOS, touchpad and graphics drivers on your PC and check if it helps.

You can update the drivers on your PC using the HP support assistant. Click Here

Also, Try going into "Control Panel" and then into "Power Options".

Next click "Change plan settings" next to the plan you are using, and then click "Change advanced power settings".

Now on this new screen search for both the "Touchpad" and the "Display" and make sure their sleep settings aren't set to turn off for use of the touchpad.

If the issue still persists after updating the drivers. Try the steps recommended below.

Uninstall the touchpad drivers from device manager and install touchpad drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using HP recovery manager.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here 

Refer this document to further troubleshoot touchpad issues with your PC. Click Here

Let me know if this works!

Have a great day ahead! 🙂

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