Create an account on the HP Community to personalize your profile and ask a question
01-16-2023 12:54 AM
I turned off my computer and then my screen is not turning on Its just black
Then check the left side and i see the power button with a blinking white light which means it looks fine. Held that for a couple of seconds yet the light didnt go away. the charging works as well on the right side it charges and the light is on but screen just always black.
02-01-2023 06:37 AM
Welcome to the HP support community.
I understand that your Chromebook is not turning on, I am glad to assist you.
A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.
- A hard reset does not remove any local files or settings.
- Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
- If necessary, press power button again to turn on the laptop.
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
Didn't find what you were looking for? Ask the community