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HP Chromebook x360 - 11-ae051wm

I turned off my computer and then my screen is not turning on Its just black
Then check the left side and i see the power button with a blinking white light which means it looks fine. Held that for a couple of seconds yet the light didnt go away. the charging works as well on the right side it charges and the light is on but screen just always black.

1 REPLY 1
HP Recommended

@Arul5

 

Welcome to the HP support community.

 

I understand that your Chromebook is not turning on, I am glad to assist you.

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

  • A hard reset does not remove any local files or settings.
  • Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
  • If necessary, press power button again to turn on the laptop.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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