• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-09-2019 08:56 AM

HP Recommended
Product: ProBook 430 G1
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone!

I'm stuggling with black screen after HP ProBook 430 G1 laptop is turned on. Displaying works fine on external monitor.

I have replaced laptop screen LTN133AT16 and screen cable with new ones. After that it still is black and works on external screen by HDMI/VGA cable.

 

Do you have an idea where can be a problem?

 

I've tried to test keyboard shortcuts, but I didn't help.

 

Thank you in advance for an advice.

1 REPLY 1

‎05-09-2019 11:44 AM

HP Recommended

Hello @etherowner 

 

If you replaced it yourself, it may be you did not complete something correctly or you may have used incorrect parts.

If it was replaced by HP authorized service center, they will need to revise their tasks

 

In all cases I would recommend you contact the local HP Support team for your country >> here is their phone number >> https://www8.hp.com/pl/pl/contact-hp/phone-assist.html

They work from 8AM to 6PM on business days

 

They will arrange with you how to repair the device

 

Hope this helps ! Let me know if any issues

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.