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Desiree13Allen
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Message 1 of 2
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Screen is black but buttons light up

Hp pavilion dv7
Microsoft Windows 7 (64-bit)

It turns on but only the buttons light up. The Screen stays black. I tried plugging it into my tv with hdmi cable and nothing.

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Screen is black but buttons light up

@Desiree13Allen

 

This sounds like a possible Hardware issue. I suggest you perform a Power Drain and check if that helps

 

You can refer to this Link: https://support.hp.com/in-en/document/c01684768

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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