10-22-2019 09:57 PM
It turns on but only the buttons light up. The Screen stays black. I tried plugging it into my tv with hdmi cable and nothing.
10-25-2019 11:55 AM
This sounds like a possible Hardware issue. I suggest you perform a Power Drain and check if that helps
You can refer to this Link: https://support.hp.com/in-en/document/c01684768
If the issue persists please contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
Thank you 😊
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