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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: Screen is black when lid is tilted at a certain angle.

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05-10-2019 06:36 AM
Accepted Solutions
05-10-2019 09:36 AM
I doubt there is a software fix for a screen that stops displaying when the screen is moved to a "certain angle".
Without evidence to support it (except for the fact the screen fails when moved to this location), I would guess the issue is caused by some sort of hardware issue. For example, like the tiny wires that control the webcam, the display is controlled by connections made through wires that cross the hinge area - if the wires become loose, disconnected, crushed, or otherwise compromised, the display can fail. There are other possible causes, of course.
Diagnostics can catch particular types of component failures; whether the diagnostics can detect failure that results from the positioning of the screen is not something I can answer.
New One-Stop Help for Hardware Issues: HP PC HARDWARE DIAGNOSTICS
Consider contacting HP Technical Support.
HP Technical Support - HP Contact Information
Reminders
- Use the serial number of the device to submit the case (do not post that information on the Community).
- Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted. In the event that Chat is not available in your region: Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
- HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
- If the HP Contact (phone) number is not immediately provided: Contact information is displayed on your screen after you submit your case online.
- HP websites are the only ones allowed to use the HP copyright circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.
“Everywhere” Contact Information - HP Technical Support
Select your region and follow the prompts
Option: Contact HP Technical Support - Regions
USA / Canada
Submit information / case online: Contact HP Support – Assistance Portal
- Sign in or continue as a guest
UK
- For faster support, submit information / case online HP Customer Support UK
- Contact Phone: Contact HP UK – Phone Assist
Option - HP Support is on Facebook!
From HP: HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
Reference and Resources – Places to find (more) help and learn about your Device
Device Homepage
Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
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05-10-2019 09:36 AM
I doubt there is a software fix for a screen that stops displaying when the screen is moved to a "certain angle".
Without evidence to support it (except for the fact the screen fails when moved to this location), I would guess the issue is caused by some sort of hardware issue. For example, like the tiny wires that control the webcam, the display is controlled by connections made through wires that cross the hinge area - if the wires become loose, disconnected, crushed, or otherwise compromised, the display can fail. There are other possible causes, of course.
Diagnostics can catch particular types of component failures; whether the diagnostics can detect failure that results from the positioning of the screen is not something I can answer.
New One-Stop Help for Hardware Issues: HP PC HARDWARE DIAGNOSTICS
Consider contacting HP Technical Support.
HP Technical Support - HP Contact Information
Reminders
- Use the serial number of the device to submit the case (do not post that information on the Community).
- Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted. In the event that Chat is not available in your region: Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
- HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
- If the HP Contact (phone) number is not immediately provided: Contact information is displayed on your screen after you submit your case online.
- HP websites are the only ones allowed to use the HP copyright circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.
“Everywhere” Contact Information - HP Technical Support
Select your region and follow the prompts
Option: Contact HP Technical Support - Regions
USA / Canada
Submit information / case online: Contact HP Support – Assistance Portal
- Sign in or continue as a guest
UK
- For faster support, submit information / case online HP Customer Support UK
- Contact Phone: Contact HP UK – Phone Assist
Option - HP Support is on Facebook!
From HP: HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
Reference and Resources – Places to find (more) help and learn about your Device
Device Homepage
Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.