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‎03-10-2024 09:07 AM - edited ‎03-10-2024 09:12 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)

My laptop screen and keyboard keep randomly turning off after a few minutes of using it but the fans remain on. I have tried;

  • Updating the BIOS
  • Updating from Windows 10 to 11
  • Changing the RAM
  • Updating the drivers
  • Resetting it
  • I have connected it to an external display via a cable and Bluetooth, and the connection is lost when the screen dies.

Nothing has worked and nobody knows what's wrong with it. The laptop is almost 2 years old.

 

Category:
1 REPLY 1

‎03-10-2024 12:56 PM

HP Recommended

Here's a video from HP Support about troubleshooting screen issues in Win11:


https://www.youtube.com/watch?v=Z74O0OFZTzU



I am a volunteer and I do not work for, nor represent, HP
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