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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎08-09-2022 12:39 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 15-eb1043dx
Operating System: Microsoft Windows 11

I was using my computer all day and did nothing of the ordinary. I turned it back on later and everything started up instead of the screen, it is completely black with no light. I have it hooked up to an HDMI and am using my TV as a monitor right now and everything else seems fine, it is even registering my touch when I touch the screen. I have used the HP website to detect my drivers and it says "Critical" for my HP Display Control and Intel WLAN Driver. I have downloaded and installed both of these drivers multiple times now, but they still come up as Critical when I detect drivers again. I do not know what to do.

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1 person had the same question
2 REPLIES 2

‎08-09-2022 03:25 PM

HP Recommended

I'm on a different laptop to you but the exact same issue started for me on 8/8/22. tried the same resolutions and got the same outcome. I had a little bit of joy for a few hours following a Youtube video by HP addressing this issue, https://www.youtube.com/watch?v=sj6kYmT7GLs . Give this a try, hopefully it will resolve your issue permanently but like I say today I was back to square one using my TV as a monitor. Best of Luck

HP Laptop Starts but No Display | Black Screen | HP Support
HP Laptop Starts but No Display | Black Screen | HP Support
youtube.com/watch?v=sj6kYmT7GLs
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
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‎08-09-2022 03:28 PM

HP Recommended

More specifically the step that briefly worked for me from the video was step 3

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