• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-09-2022 12:39 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 15-eb1043dx
Operating System: Microsoft Windows 11

I was using my computer all day and did nothing of the ordinary. I turned it back on later and everything started up instead of the screen, it is completely black with no light. I have it hooked up to an HDMI and am using my TV as a monitor right now and everything else seems fine, it is even registering my touch when I touch the screen. I have used the HP website to detect my drivers and it says "Critical" for my HP Display Control and Intel WLAN Driver. I have downloaded and installed both of these drivers multiple times now, but they still come up as Critical when I detect drivers again. I do not know what to do.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.