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‎01-20-2023 05:19 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP 5558DQ17 laptop, using 1 HP VH240a monitor and trying to connect a new Acer R240HY monitor but my laptop does not detect both monitors and I'm using a USB-C to Dual HDMI Adapter. I also tried a docking station and that didn't work. Of I connect 1 monitor to my laptop at a time, they work individually so all cords and monitors work. I have done all of the monitor detection, extend, you name it. My Dell laptop does detect both monitors. I think it's something not on my HP laptop and it's only 2 years old. Any advice? If I need to buy a different monitor please advise ASAP as I have a return deadline for the Acer monitor soon. Thank you. 

3 REPLIES 3

‎01-20-2023 09:26 PM

HP Recommended

@LAR18 

 

HP 5558DQ17 laptop is invalid. What is it ?  Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
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‎01-21-2023 06:30 AM

HP Recommended

Sorry about that.
Ryzan 5 - 15-EF0023DX

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‎01-29-2023 03:41 AM - edited ‎01-29-2023 02:53 PM

HP Recommended

Ryzan 5 - 15-EF0023DX

Reading other posts, I bought a VGA to HDMI VGA Adapter for dual monitors but this still isn't working. Is it the HP laptop because my Dell works fine? When I go to Detect Monitor - nothing is found for a second monitor. Thank you.

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