Should I return and exchange my laptop, just got 1 day ago, Wanted touch screen in configure?

[RadiantLinEnvy]

HP ENVY 17,  configure ordered computer, arrive setting up and discover no Touch screen, checked my order # not included, 

Ugh,  headache, lost sleep...  

now  in a pickle.

GOT A GREAT best weekly deal, April 30,2020  got it May 15, 20  

Now the cost jumped up $400 for my order,  

Have to wait till Monday to call business hours M-F, 

HP did help, did all the virtual, chat, even talk to Business assistant live.

Don't want to lose my great deal, But want a touch screen

[Riddle_Decipher]

@RadiantLinEnvy I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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