Spectre 13 QHD faulty/grainy display

[andyxl987]

My new Spectre 13 has a very poor quality display which gives a grainy look. I believe this to be an issue with the panel and not the display drivers as the problem exists in Windows and Ubuntu. I'm not sure whether these are dead pixels simply as I've never had an issue which effects pretty much an entire screen before. Please see the attached photo. The darker spots are persistent no matter the content being displayed:

On a possibly related note, the screen hinges are not completely parallel with the chassis, it is very noticeable.

I also found it odd that the (UK) power adapter and pen were shipped in a box external of the laptop's box. There's a removable white tray in the laptop box which looks like it's supposed to house such accessories and a manual but there was nothing there. Have I somehow been shipped a defective refurb sold as new?

I'd like to organise a replacement.

[andyxl987]

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@andyxl987 wrote:

Have I somehow been shipped a defective refurb sold as new?

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To follow up on this line of thought, how exactly does my extended care pack start September 20 for a product purchased **new** on November 17 🤔

[Cheron-Z]

@andyxl987

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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