Spectre X360 freeeze when using an external monitor

[Johnski3000]

I have an XP Spectre X 360  running Win 10 64 bit.  My computer freezes up randomly when using an external monitor, either an HDMI or DP cable. I have tried uploading latest software / drivers, and following various threads with no luck. Problems like this have been around for a long  time on this HP model. It does not freeze when being used with its own screen.

I hate to get rid of this high priced laptop because HP does not have a solution for this.

John 

[The_Fossette]

@Johnski3000,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is freezing when you connect an external monitor.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tried connecting a different monitor to the computer?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then follow the steps in the below article and perform a reset on the computer.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Johnski3000 · Accepted solution]

The download of the Bios from Jan 2020 seems to have worked, I say that becasue I had downloaded all the driver updates previously ( before the Jan Bios update) and that did not work thanks.

John

[Echo_Lake]

@Johnski3000

Thank you for posting back.

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.