Spectre x360 13-aw0115na refresh rate locked to 60hz

[Mannan1]

I have a spectre x360 13-aw0115na which is supposed to have a 120hz refresh rate screen but my screen is stuck on 60hz and there is no option to change it to 120hz in the monitor settings. The driver is 'generic pnp monitor' and this also seems unchangeable and neither can I find a specific driver for my screen anywhere on your websites. How can I switch my screen to 120hz. The main reason I purchased this laptop is for the 120hz screen.

[Echo_Lake]

@Mannan1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.