Spectre x360 pointer erratic and jumping - repeat problem

[MikeVG]

Riddle D.

I took additional steps to troubleshoot and correct this defect with HP Tech Support, including remote manipulation of my machine. Windows was reinstalled both remotely and with a thumb drive, neither of which corrected the erratic behavior of the pointer.

I would concur with you and conclude also that the touchscreen display appears to be defective. I did, however, continue to troubleshoot independently. After several hours, I was able to elminate the erratic behavior by disabling the HID Compliant Pen.

Although this remporarily corrects the behavior, I've lost that pen feature, and I'd like to capture all these, and earlier repair efforts by HP so as to file as a warranty.

Any help retrieving this information would be appreciated.

Mike V

[999Graham999]

Mike

Thanks for the replies. Like you I've tried everything except I am unable to find the "calibrate" function anywhere and I don't have a "HID Compliant Pen" so cannot try that.

I'll have to ring them in office hours. I not sure I can do without a computer though so not sure what they can do 😞

Graham

[Vic_S]

Hi Mike, I know this was a while ago but I just did the update and same thing, all of a sudden the issue that took me hours to fix last year is back.

If you found the solution for turning off that setting please post.  I don't remember the steps I took and as you said, it worked perfectly. 

I am sorry the HP advisors here refused to actually answer your original request (completely ignored it actually). I wonder why?  

[A4Apollo]

Hey there! @Vic_S, Thank you for joining the HP Forums!

I understand you have touchpad issues with your laptop.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your laptop?

Please provide the product number of your PC to assist you better.

As you mentioned the mouse pointer is erratic and jumping when you use the touchpad on your PC.

Try the steps recommended below.

Reduce the sensitivity of touchpad and check if it helps.

Open Settings and go to Devices > Mouse & touchpad. Scroll down to the bottom of the screen and click Additional mouse options.

The Mouse Properties window will open. Click the tab that lists labeled ELAN or Device Settings, where you'll see your touchpad listed under Devices. Click on the touchpad to select it and then click Enable. 

On the Mouse Properties windows, click the Pointer Options tab and play around with the slider for Select a pointer speed until you find a speed you can work with. You can also speed up or slow down the double-click speed; the slider for this setting can be found on the Buttons tab.

Try uninstalling the touchpad drivers from device manager and install the latest touchpad drivers using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

If the issue still persists uninstall the touchpad drivers from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

Also, try running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MikeVG]

Vic, mine was definitely a screen hardware issue. Something about n issue between the layers.
I chose to just disable the pen feature as I described above, rather than send my laptop in and lose access to all my stuff.

[Almac18]

After contacting HP Support, updating drivers, doing a factory reset I eventually updated the firmware for the touchscreen controller. Access this for your particular model by:

(a) use link https://support.hp.com/us-en/products to select your product (I used serial number to select my laptop)

(b) on the resultant page select software and drivers and click to view all drivers

(c) scroll down to Firmware and open

(d) select the most recent firmware for your particular hardware (my one was HP F-HD Touchscreen Controller Firmware Update March 17 2017) ****read the associated release notes as there are reports of people using the wrong firmware and disabling their touchscreen so proceed at your own risk here!!!!! It worked for me ****

(e) follow the instructions for installing

I did this a couple of days ago and no ghost cursors since then.....fingers crossed and hope it works for you if you decide to try it.

[AnthonyJT]

All of this chit chat and the notion that this is a mouse or a track pad issue. Rubbish. I have a Spectra X360 Convertible and have had the issue for a long while. This is the second Spectre I have had with these issues. The first was so bad as to be unusable. This laptop is just plain annoying. I have tried all and sundry to get this fixed. There is nothing to suggest that I have not tried. Every sort of update available. Complete system re-installs. The list is endless. 

In my opinion, this is just a bad problem that is hardware based and cannot be fixed. the answer is, DO NOT BUY THESE LAPTOPS. Buy a Lenovo Yoga or something else. I purchased a top of this line HP laptop thinking I was getting a great laptop. The truth I have purchased a soul destroying heartache that I cannot in good faith sell on or even give away. A total waste of $000s of dollars and umpteen hours of my time. 

Other than that, it does look pretty.

[999Graham999]

Totally agree. I even sent mine back under warranty and it came back with a new screen with exactly the same problem. The only solution seems to be to turn off the touchscreen. Unfortunately some software updates re-enable it and it can be very difficult to turn it off again 😞

[MikeVG]

I haven't been following the forum, but if you've got the erratic and jumping pointer try the procedure below. I've done this so many times after every software push because it resets the defaults and I have to go back and disable the pen that I've saved as a document on my desktop.

But this does work on mine and I cannot discern any loss of functionality. Love the laptop... except for this.

Device manager

• Human Interface Devices
• HiD Compliant Pen – double click
• Driver
• Diable device

Good luck

[999Graham999]

Hi Thanks. Yes that is how I deal with it. As I said though some updates turn it back on and with all the jumping about it is difficult to turn it off again.

I have never had this problem with any other touch screen devices I have owned so will be wary of buying any more HP ones.

Graham