Split screen issue

[khuely95]

My device is the HP Envy x360 Convertible Laptop. I'm not sure if there was an update but the background changed on its own so maybe there was. However, my issue is that my split screen doesn't work anymore. My screen used to be bright on both sides when I try to split it but now when I do, one side is bright but the other is dimmed and I can't see that side well. The dim side only turns bright when I click on it but then the other goes dark so it's hard to work while splitting the screen. Does anyone know how to fix this issue please let me know and thank you so much!

[Nirvana_95]

Hi @khuely95 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I understand you have display issues with your laptop. Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

As you mentioned half of the screen is dim compared to the other half on your PC.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Try performing a BIOS default on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked to Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, Uninstall the graphics driver from the device manager and install the latest drivers and BIOS from the links below.

You can try updating the drivers on your PC using the HP support assistant.

Refer to this article to know more information about using HP support assistant.

Refer to this article to further troubleshoot display issues with your PC.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @khuely95

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!