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HP Recommended
HP Spectre x360 - 13-aw0023dx
Microsoft Windows 11

I am just checking back in to see if there is a true fix for this issue yet.

 

My workaround of doing a restart resolves the flicker for each usage session, but it returns after sleep or shutdown.

I have tried updating graphics drivers to no avail. I have seen lots of suggestions from experts here but almost none of them are marked as having resolved this issue for others. I should point out one more detail. when the screen blanks after using the touchpad, I can always bring it back on by touching the screen. So I use the touchscreen to open the start menu and select restart.

 

Who here has fixed this permanently, and what did you do?

 

Mark

With a retired pavilion, now using a Spectre x360

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Ok now finally got it.

 

The Intel Display driver needs to be updated.  The update software is on the Intel website.

 

To see oyur driver version goto Device Driver

Select Display drivers.

Click on Intel UHD Graphics

Then right Click on ntel UHD Graphics

Select Properties

As of today the latest driver is 31.0.101.2115

 

Again, to the Intel website to download and then run the new drives, this is the 10th gen graphics for the i5 processor.

 

First run the 

Intel-Driver-and Support-Assistant-Installer

Then the download and run the driver file gfx_win_101.2115

 

 

 

 

 

 

View solution in original post

4 REPLIES 4
HP Recommended

For me if I only touched the screen the display was fine, once I used the touchpad or the mouse it would flicker and if I used them a-lot the screen would just scramble and had to do a hard shutdown then restart to get the screen back to normal.

 

I went through an uninstalled the latest updates on my laptop and the flicker issue is gone.

 

However, my "Cyber Protect" is off.  

To get to uninstall the updated:

 

From the screen where you are prompted to enter your PIN:

On the lower right touch, the power icon, select reboot and hold the shift key down.

 

As the system starts you will be taken to a blue screen with three options, select Troubleshoot.

 

At the next screen select Advanced options

Then select Troubleshoot

At the next screen select Uninstall updates

At the next screen uninstall latest quality updates.

 

Then reboot two times.

 

HP Recommended

Ok now finally got it.

 

The Intel Display driver needs to be updated.  The update software is on the Intel website.

 

To see oyur driver version goto Device Driver

Select Display drivers.

Click on Intel UHD Graphics

Then right Click on ntel UHD Graphics

Select Properties

As of today the latest driver is 31.0.101.2115

 

Again, to the Intel website to download and then run the new drives, this is the 10th gen graphics for the i5 processor.

 

First run the 

Intel-Driver-and Support-Assistant-Installer

Then the download and run the driver file gfx_win_101.2115

 

 

 

 

 

 

HP Recommended

I went to the intel website and installed the Intel driver and support assistant. It offered me three updates including the graphics driver. I installed the graphics driver and it all works well now. No more flicker. 

 

Thank you very much.

 

 

HP Recommended

Screen flickering in Windows is usually caused by display drivers. To update your display driver, you'll need to start your PC in safe mode, uninstall your current display adapter, and then check for driver updates. Start your PC in safe mode, then select and hold (or right-click) Start and select Device Manager.

 

Regards,

Diana

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.