Sudden unresponsive Touchscreen on HP Spectre x360 2-in-1 Laptop 14 12th gen

[Sarah2223]

Hi, I have an HP Spectre x360 2-in-1 Laptop 14 12th gen. The year I got it was the year it came out. I have been using it without any problems since then until I think it was around May this year, when my touchscreen functionalities stopped working. this was around the time when I was updating Bios. I have been in contact with hp and Microsoft customer services but no avail. I have tried every possibility solution there is but nothing has worked. my final hope and solution was to reset everything and start as a new laptop but did not work either. I have honestly lost hope and one of the reasons I bought it was so I can use the touch screen for signatures and drawing so this just hits everything I hoped for. Unfortunately I once went to the HP nearby office and they said in my region they do not deal with hp laptops like mine since they said its a premium line,they said they only take care of the common notebook laptops. so I honestly do not know what else to do. I am at a crossroads. if there is any, any solution at all please help. note that I have tried all common solutions like uninstalling touch screen from device manager, calibrating even going to bios etc. literally every common solution there is. and the funny thing is that every time I run a diagnosis of touch screen it says it works fine.

[Irfan_06 · Accepted solution]

Hi @Sarah2223,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop touchscreen.

Please follow the below steps to fix the issue.

- Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC

- Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

- Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If that issue still persists, refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Sarah2223]

Hi @Irwin6 I already did all these steps months ago & nothing worked. however I found the problem. after you gave me a suggestion to go to trouble shooting touchscreen issues. when I took my time into reading everything gently I decided to just manually re install the touch screen drive. so it finally started working. I also did this today. so thank you.

[Irfan_06]

Hi @Sarah2223,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support

[rifat8453]

did you solve the problem because i  have the same problem on mu hp spectre 16 12 gen