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‎05-21-2025 04:24 AM - last edited on ‎05-22-2025 04:38 AM by Moderator

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-db0000 (9A9W1AV)

Hello, I tried for the past three days to contact the customer support over the whatsapp channel because I haven´t been able to talk with a human regarding a hardware issue with the graphical card in a laptop I've purchased a month ago.

I got my case (edited) closed and, after that, I was not able to open a new one. I got the following message "Note that your data may be analyzed via artificial intelligence including natural language processing and large language models" and no further response in above 24 hours. This happened now in 2 different phone numbers, so it looks like a bug.

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1 REPLY 1

‎07-02-2025 02:36 PM

HP Recommended

Hi @hopingouttahere 

Welcome to the HP Support Community!

 

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered. 

 

Please let me know if your issue is resolved or still having issues with the product. Keep me posted.

 

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

 

Thanks for being part of the HP Community!

 

VikramTheGreat

HP Support

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