• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-24-2015 08:48 PM

HP Recommended

Sir Paul, the setup does not start automatically. Do I need to start the setup manually? 

Was this reply helpful? Yes No

‎10-24-2015 09:02 PM

HP Recommended

The installation of sp61715.exe still failed. It still showed BSOD error 116, and still points to atikmpag.sys. I don't know why does this keep showing. There was never any problems before, and I don't know if it's a faulty video card.

Was this reply helpful? Yes No

‎10-24-2015 09:30 PM

HP Recommended

A bad AMD GPU could be a possibility.

 

The original driver I posted should have worked continuously without problems.

Was this reply helpful? Yes No

‎10-24-2015 10:02 PM

HP Recommended

I posted my problem on the other forum, and they're suggesting I install them separately. I've also seen this thread https://community.amd.com/thread/180667. Do you think this can help, or maybe check more solutions?

Was this reply helpful? Yes No

‎10-25-2015 03:35 AM

HP Recommended

Hi:

 

At this point you can try anything and see what happens.

 

You have nothing to lose.

Was this reply helpful? Yes No

‎10-26-2015 01:56 AM

HP Recommended

Hi, I want to update you about the installation of the graphics drivers. Right now, I am running on standalone Intel graphics. I tried to install the latest AMD drivers today, and during the installation, I encountered another BSOD, and once again it points to atikmpag.sys. I don't know what I can do to fix this. Do you think I must contact HP support now?

Was this reply helpful? Yes No

‎10-26-2015 07:12 AM

HP Recommended

Hi:

 

If your notebook is not under warranty, HP technical support will charge you a very high price to help you -- probably more than the notebook is worth.

 

I am leaning toward the AMD GPU being damaged.

Was this reply helpful? Yes No

‎10-28-2015 08:35 AM

HP Recommended

Hi. Is it possible to replace the GPU at least? If I couldn't get it done by myself, I'm open to sending it to a repair center, which may charge me to an equivalent of at least a hundred bucks. I'm not sure yet, I'm still finding other options on how I can fix this.

Was this reply helpful? Yes No

‎10-29-2015 01:10 PM

HP Recommended

Hi:

 

The entire motherboard would have to be replaced.

 

IMO, it would be more cost effective for you to purchase a different notebook rather than sinking a couple hundred dollars into repairing that one.

Was this reply helpful? Yes No

‎04-25-2017 03:27 AM

HP Recommended
Hi, I have the same issue and i am following te exact same steps as u said. Well, it asks for a reboot after uninstalling the intel driver and the amd driver. Should reboot it or will it cause problems? and can u also briefly explain what these drivers mean and how they are used. THanx.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.