Synaptics Precision Touchpad - right half not working

[ak_nrs1]

yes it's an official source

[ak_nrs1]

updated solution:

CONTEXT ISSUE RETURNED TODAY AND THIS SOLUTION INSTANTLY REMOVED THE ISSUE, HARD TO SAY IF THE ISSUE WILL RETURN AS THIS MARKS THE ONE YEARS ANNIVERSARY FOR MY LAPTOP SINCE THE LAST MAJOR OCCURENSE
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(1) go to:
https://www.catalog.update.microsoft.com/Search.aspx?q=windows%2011%20synaptics%20mouse

(2) download Synaptics precisionTouchpad Filter Drvier 19.5.35.106, should be a the very top, make sure to install the correct version

(3) Extract the download CAB (cabinet) folder by running the program 7 zip and navigating to the location of the download

(4) Install the Driver:

(4A) After extracting, you should see the driver files in the destination folder.
(4B) Open Device Manager by pressing Win + X and selecting "Device Manager".
(4C) Find your touchpad device under "Mice and other pointing devices".
(4D) Right-click on the touchpad device and select "Update driver".
(4E) Choose "Browse my computer for drivers".
(4F) Select "Let me pick from a list of available drivers on my computer".
(4G) Click "Have Disk..." and navigate to the folder where you extracted the CAB file.
(4H) Select the appropriate .inf file and follow the prompts to install the driver.

[rjolbrich]

Would someone care to explain why I should install

a Windows 11 version of a mouse driver???????????

What are your qualifications?

[ak_nrs1]

This is a solution forum – take the advice if it works for you, and if it doesn't, move on. There's no need to question my qualifications. Attitudes like yours are why people hesitate to share their solutions. Be grateful instead of questioning others' achievements.

FYI, to answer your question (had you asked appropriately):
The driver in question is for a touchpad, not a traditional mouse. Synaptics develops touchpad technology for laptops, and while "Mouse" is in the name, it refers to the touchpad functioning as a pointing device.

If you have any further questions, ask with respect , instead of sounding snarky simply because you don't understand it.

[rjolbrich]

Unfortunately, you recommended a Windows 11 driver for my

Windows 10 machine. Do you recognize this mistake?

I altered your search of the Catalog for Windows 10 and

found a driver version of 19.5.35.90 (12/14/22). It installed

properly, but it did not fix the issues with the touchpad.

I replied hastily to your post because the first few lines of

the post seemed to me to not be human-generated. I thought

I might be dealing with some new AI. I'm sorry for any

misunderstanding.

[rjolbrich]

Hello again,

I have some new information. I decided to install Linux Mint 21.3

on the Envy X360.  After a successful installation, I now receive

the following when I boot Mint:

  ACPI BIOS  ERROR (bug) Failure creating named object [\_TZ.ETMD}

  AE_ALREADY_EXISTS   20210730/DSWLOAD2-326

  ACPI ERROR: AE_ALREADY_ EXISTS  DURING NAME LOOKUP/CATALOG (20210730/PSOBJECT-220)

  i2c_hid_acpi  i2c-syna328c:00: Failed to reset device

  i2c_hid_acpi  i2c-syna328c:00: Failed to reset device

     "       "        "    "             "                       "

and so on...

I think "syna328c" refers to Synaptics - right?

Does fail to reset sound like software or hardware?

[rjolbrich]

Hello,

GUESS WHAT????

After many reboots of Windows and both Mint versions,

suddenly the touchpad works - in Windows and Linux!!!

No changes completed other than installing the new Mint 21.3.

Flakey hardware??? We will see how long it lasts.

[rjolbrich]

Hello,

How long will it last? Not long! It is misbehaving on all OS's.

I've posted to the Linux Mint forums for any advice.

https://forums.linuxmint.com/viewtopic.php?t=422845&sid=7401c959b38abe21f97a38b206ebc107