05-31-2016 09:38 PM
06-01-2016 05:38 PM
Welcome back to the HP Forums!
I understand that the scroll feature on your touchpad is no longer working after your Compaq Presario CQ61 was upgraded to Windows 10. I would like to help you resolve this issue.
Please begin troubleshooting with a hard reset. Next, follow the touchpad troubleshooting document:
For more specific information please provide the whole product number.
I look forward to your reply! If this information is useful, click the thumbs up.
06-02-2016 05:51 PM
Thank you for the reply!
Give the steps from this document a try:
For more information, please provide the full product number.
I will await your reply!
06-06-2016 10:08 AM
Please provide the product number so I can look up the correct touchpad drivers or alternate drivers that will make that feature work.
06-06-2016 04:48 PM
Thank you for the information!
Use these steps to update the driver:
Updating the touchpad drivers
1. Download the file from this site: Synaptics' Resources
2. Click the Windows key + R
3. Type devmgmt.msc and then click OK
4. Click the view tab, then on hidden devices
5. Click on the little + beside "Mice and other pointing devices"
6. Right-click on the Synaptics installed deivce, then click properties
7. Go to the Driver tab
8. Click on Update Driver
9. Select the option that says Browse my computer for driver software
10. The file will be located at C:\SWSetup\Synaptics_v19_0_19_1 The path will be: Computer OS (C: ) SWSETUP Synaptics_v19_0_19_1 (Make sure the check box called Include subfolders is checked)
11. Click Next
12. Reboot the computer
If the feature is still not working, you may have to revert to the previous operating system as there isn't any tested Windows 10 drivers for this notebook yet.
06-07-2016 06:01 AM
My HP mouse is the worst functioning device I have ever encountered. No amount of software adjustment provides smooth operation. It resizes the screen at will and jumps all over the place. It's infuriating, and the online tech support during the warranty period did NOTHING to fix it. The fact is I could barely understand what they were saying as the support is clearly sourced overseas.
The HP is a lousy device, I have been tempted to smash it with a hammer on numerous occasions. In fact once I replace it (very soon) it will be smashed with vigor. Shame on HP and their useless laptops, never again HP. You deserved Carly and anything else that damages your corporate structure. Carvana may claim "they didn't suck" but every day with a HP priduct certainly does.
06-07-2016 09:29 AM
I have brought the issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.