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‎08-05-2024 10:36 AM

HP Recommended
Product: HP Notebook 15-dy1043dx
Operating System: Microsoft Windows 11

Hello,

 

I bought the USB-c Triple Display Docking WL-UMD501, connected it to a HP Pavilion HP Pavilion - 15-cw1005la and I get a message that says ''the display connection may be limited, make sure the DisplayPort device you connect to is compatible with the computer''

 

What can I do to get the device recognized and be able to extend the screen, or will it not be compatible?

My laptop only has one USB-C input, right now I have a mouse and a keyboard connected and sometimes the connection is interrupted and it does not write, and on the monitors it says no signal, how can I verify if it is compatible with dp alt mode (video output)?

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1 REPLY 1

‎08-05-2024 12:05 PM

HP Recommended

Hi @SamoJimenez 

 

You can only use the HDMI port, the USB-C port is not compatible with DisplayPort.  You cannot use that port to put other displays

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