• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎01-01-2021 09:52 AM

HP Recommended
Product: Thunderbolt Dock G2
Operating System: Microsoft Windows 10 (64-bit)

 

I am trying to setup my thunderbolt Dock G2 with 4 monitors.  I tried the setup suggested but this does not work.

 

From page 16 of the following guide:

http://www8.hp.com/h20195/v2/getpdf.aspx/c04168358.pdf

It suggests:

 

(1) 4096 x 2160 @ 60Hz from TB port

(2) 2560x1440 @ 60Hz from DP ports or DP + USB-C® alt

(1) 1920 x 1080 @ 60Hz from DP or USB-C® Alt mode

 

So here is what I have tried:

 

TB port - usb-c to hdmi (also tried usb-c to displayport) on monitor 1

DisplayPort 1 - displayport to displayport on monitor 2

DisplayPort2 - displayport to displayport on monitor 3

Usb alt displayport - usb-c to hdmi ( also tried usb-c to displayport) on monitor 4

 

No matter what I do, in any combination, it only ever supports 3 monitors.  Do I need different adapters?  Do I need different cables?  What kind of cable should I be using on the TB port)  My monitors are hp 27n g2 which support usb-c, displayport in and out, hdmi, dvi, etc...

 

Thanks,

 

Andy

2 REPLIES 2

‎01-01-2021 11:16 AM

HP Recommended

@iamandycohen 

 

My question: Is your machine COMPATIBLE with the dock ? What is it ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-01-2021 11:22 AM

HP Recommended

My machine is an HP ZBook Studio G5

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.