Touch Pad will not work at all.

[GlennMc777]

The touchpad does not respond at all.

All the following has been done.

1. Bios updated

2 Firmware updated

3. aver reboot, I updated the keyboard drivers and the Touchpad drivers

4. Windows 11 Update through the Microsoft update on Windows.

5. I replaced the touchpad with a new one but again nothing works. So could this be a simple setting in the bios that is setup correctly that is causing the problem, or is it a motherboard connection problem?

[Nal_NR · Accepted solution]

Hi @GlennMc777,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the touchpad.

If your OMEN 15.6-inch Gaming Laptop's touchpad is not responding despite all the troubleshooting steps you've already taken, the issue might be related to a BIOS setting or a hardware connection problem. Let's go through some possible steps and scenarios:

**1. Check BIOS Settings:

• Touchpad Settings:
  • Enter the BIOS/UEFI setup by pressing the appropriate key (usually F10, ESC, or Delete) during startup.
  • Once in the BIOS, navigate to the Advanced or System Configuration tab.
  • Look for a setting related to the Touchpad or Internal Pointing Device. Ensure that it is enabled.
  • Save and exit the BIOS.

**2. Check for Hardware Connections:

Inspect the Connection:

• Since you’ve already replaced the touchpad, it’s crucial to ensure that the ribbon cable connecting the touchpad to the motherboard is securely attached.
• Carefully inspect the cable for any signs of damage or improper seating.

Motherboard Issue:

• If the cable and connection seem fine, the issue might be with the motherboard itself. A malfunctioning touchpad connector on the motherboard could cause the touchpad to be unresponsive.

**3. Disable External Mouse Input:

• Check Windows Settings:
  • Sometimes, Windows might disable the touchpad when an external mouse is connected.
  • Go to Settings > Devices > Touchpad and ensure that the setting "Leave touchpad on when a mouse is connected" is enabled.

**4. Check Device Manager:

• Verify Touchpad Recognition:
  • Open Device Manager and expand the Mice and other pointing devices section.
  • Look for any entries related to the touchpad. If it’s listed, right-click on it and select Enable if it’s disabled.
  • If it’s not listed or if there’s a yellow exclamation mark, there could be a driver issue or a hardware fault.

**5. Test in Safe Mode:

• Safe Mode Boot:
  • Boot your laptop in Safe Mode to see if the touchpad works in this environment.
  • If it does work in Safe Mode, the issue could be related to a software conflict or a driver issue.

**6. Consider External Diagnostics:

• External Testing:
  • If possible, try connecting an external USB touchpad to see if it works. This can help rule out software issues.

Given that you've replaced the touchpad and updated all relevant software, a hardware issue seems likely. This may require one-on-one interaction with phone support to determine whether the motherboard or another internal component is causing the touchpad to be unresponsive.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[GlennMc77]

I used the HP hardware Diagnostics and clicked on device check, I then licked the arrow and selected all the boxes like Mouse/Touch Pad and all the others on the drop-down menu. I then followed the instructions and changed a few switches, which turned the trackpad back on and it all works great now.

[Nal_NR]

Hi @GlennMc777,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.