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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Spectre x360 - 13-ae000xx
Microsoft Windows 11

I upgraded my notebook(HP Spectre x360-13-ae000xx) from windows 10 to Windows 11 and after that TOUCH SCREEN stopped working. It even stopped showing from bios.

I did check in COMPONENT TEST using HP HARDWARE AND DIAGONSTICS UEFI, but there is no option for touch screen Test.

I did tried all driver installing, but it needs fixation from BIOS level...

Also, there are no any support for software and drivers for WINDOWS 11 in HP support websites.. It only shows drivers for windows 10x64.

Please Help!

4 REPLIES 4
HP Recommended

Hi @Krash213

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing touchscreen-related issues on your system. Do not worry, we are here to fix it.

 

Check touchscreen is enabled on your system:

First, right-click the Start menu's button to open a handy shortcuts menu. Click Device Manager to open that window. Double-click the Human Interface Devices category. Right-click the HID-compliant touch screen and select Enable device if it's disabled.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
HP Recommended

HID compliant touch screen device manager is not showing up in the list.
I dont even see TOUCH SCREEN test in HP hardware Diagnostic UEFI 

HP Recommended

Thanks for your response.

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link

 

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

I am also having the same issue with the Touch Screen not showing on the Device Manager.  I have the same issue after upgrading to Windows 11.

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