cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
KeninWeHo
New member
3 1 0 0
Message 1 of 2
78
Flag Post

Touch Screen issue, only lower and side areas are working

‎10-12-2020 08:29 PM

HP Recommended
Product: HP Spectre 360
Operating System: Microsoft Windows 10 (64-bit)

This is in reference to conversation 38213867.

 

Sending again since I received a message stating that a system migration was taking place.

 

The UBreakIFix store replaced the screen, but the touch screen issue did not go away. It works around the outer edges only. I asked the store representative to send me the part # of the screen they used so you could confirm compatibility. They said they would email it to me but that has not happened.

 

What would you recommend on how to proceed to get this fixed?

Reply
1 REPLY 1
Highlighted
praveen196
HP Support Agent
HP Support Agent
10,366 10,367 443 695
Message 2 of 2
Flag Post

‎10-15-2020 10:43 AM

HP Recommended

@KeninWeHo Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation