Touch Screen issue, only lower and side areas are working

[KeninWeHo]

This is in reference to conversation 38213867.

Sending again since I received a message stating that a system migration was taking place.

The UBreakIFix store replaced the screen, but the touch screen issue did not go away. It works around the outer edges only. I asked the store representative to send me the part # of the screen they used so you could confirm compatibility. They said they would email it to me but that has not happened.

What would you recommend on how to proceed to get this fixed?

[praveen196]

@KeninWeHo Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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