Touch pad is not working after reformat to windows 10 64bit

[TobiTobiTobi]

Hi please help before i reformat it the touch pad is working after the reformat the touch pad is not working and when in setup there is no cursor available and i check the device manager there is no touch pad need to install the driver and but i also try to install synaptics nothing happens what should i do i badly needed that laptop for my schooling

[EddyK]

Hi TobiTobiTobi,

Please make sure to check in Device Manager > View > Show Hidden Devices. See if there is anything with an error. If you do see it, right-click and Uninstall Device.

Also try these driver packages:

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72846.exe

http://ftp.hp.com/pub/softpaq/sp85001-85500/sp85070.exe

I'm wondering if there may be a BIOS setting you have to adjust. Also, make sure you have all the latest Windows updates. See if HP Support Assistant can locate the correct driver for you. 

HP Support Assistant download here: http://www8.hp.com/ca/en/campaigns/hpsupportassistant/hpsupport.html

Hope this helps,

kem579

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