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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎04-11-2020 09:28 PM

HP Recommended
Product: Spectre Folio x360 leather
Operating System: Microsoft Windows 10 (64-bit)

I bought 3 spectre folio for family but when i open and used them. All of them can’t touch on screen. I tried to update driver and bios and also reinstall windows but the problem can’t fix. Anyone has idea for it ?

3 REPLIES 3

‎04-15-2020 12:42 PM

HP Recommended

@Antoine041590,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎04-15-2020 02:23 PM

HP Recommended

Product number: 4LT67UA#ABA

Do you need serial number ?

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‎04-17-2020 03:36 PM

HP Recommended

@Antoine041590,

 

Yes, send me the serial number in a private message.

 

Cheers!

The_Fossette
I am an HP Employee

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