Touch screen randomly opening and closing windows and apps

[SarahJBH]

Hi,

I have an HP Spectre x360 - 15, it's 18 months old and I have a problem with the touch screen behaving as though it is haunted!  It has gradually got worse over the last 2 weeks until today when my laptop became so bad it was unusable.  I have disabled the touch screen and I can now use the laptop but I'd really like to know if it can be fixed.

With the touch screen enabled you can see where it's 'clicking' at random.

Thank you for any help or tips.

[praveen196]

@SarahJBH Welcome to HP Community!

I understand that the touch screen is not working properly.

Just to clarify, did you check if the issue persists in BIOS? if not I recommend checking if the Touch is working on BIOS screen (Accessed by tapping on F10 while restarting the computer) or if you have issues with the keyboard or unable to reach the BIOS: 

I recommend running a hardware test on the touchscreen to be sure since it isn't working in the BIOS, please use the below steps to perform the test: 

Hold the power button for at least five seconds to turn off the computer. 

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 

On the main menu, click Component Tests. 

The Component Tests menu displays. 

Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. (This test is currently not available in the Windows version of the hardware diagnostics.) 
To run the test, click Touch Screen, and then click Run once. 

If the test fails, please capture the 24 character failure ID and revert with the details.  

If it works on bios and the above tests pass, try checking if it works in safe mode. 

Also, reinstall the display drivers, install the latest updates for the display adapters and BIOS,  

if the issue persists,  you could reinstall the windows using the recovery partition or the recovery media to fix the issue. 

Keep us posted,

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