Touchpad Envy 17 not work properly where can buy a replacement?

[carlos-argentin]

Where  i' buy replacement for the touchpad?  i' need to send to Argentina.  You can help me please?

Thanks

[sandytechy20]

@carlos-argentin

Welcome to HP support community.

Provide the complete product number of the model number of the computer for further assistance

Cheers.

[carlos-argentin]

Thanks for your response!

System Information
Manufacturer: HP
Product Name: HP ENVY Laptop 17-ae1xx
Version: Type1ProductConfigId
Serial Number: 5CG7422FCR
UUID: f1001c88-4627-4e8e-8bcc-59450129239e
Wake-up Type: Power Switch
SKU Number: 1WC57AV
Family: 103C_5335KV HP Envy

[sandytechy20]

@carlos-argentin

The part number of the touchpad is:- 935941-001

Check page no,45 in this service guide.

You can buy this from HP part store:- click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[carlos-argentin]

Hello. Thanks for your response.  I' have a trouble,  You can send the parto to Argentina?  The form not aloud this option.  How i can proceed?

Thanks a lot!!

[Riddle_Decipher]

@carlos-argentin If the part is available in your region, you should be able to order it, please click on the HP Parts store link previously shared to confirm the same,

If the part is not available on the HP website, here's what you can do as an alternate/work around:

you could get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

Simply, google the part number, for example: "935941-001, hp" and go through the results to get the part for yourself.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.