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Touchpad click not working

HP Recommended
Probook G4 470
Microsoft Windows 10 (64-bit)

 

I've just bought this notebook but my clickpad does not seem to recognize left nor right clicks. Tapping and pointing works fine though. I've followed the HP Troubleshooting Guide which leads to the following image:

 

 

 

But I can't see those 'Clickpad Settings'. For me it just displays the following

 

Synaptics Clickpad V1.3 on SMB Port

Driver Version: V19.3.8.6

Firmware Version: 1.3

Interface: SMB

 

And then 'Enable' or 'Disable' and a checkbox for 'Show Tray Icon in Taskbar'.

 

Any thoughts? Thanks in advance.

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HP Recommended

@carlos24

 

System:

HP ProBook 470 G4 Notebook PC

 

The documentation you are viewing is likely not fully relevant to your Business notebook.

 

 

Your TouchPad "Mouse Properties" may be somewhat similar to the one on my ZBook:

TouchPad_Settings_Enable_1.JPG

 

If the Properties menu lacks the "Microsoft Mouse and touchpad" box, open Mouse settings:

 

Settings > Devices > Mouse > Mouse and TouchPad

 

Dragon Document Reference:

Enable / Disable Touchpad

 

 

Read:

 

The User Guide provides help on using the TouchPad installed in your computer >

Chapter 4, Page 24 Screen Navigation > Using the ToucPad and touch screen gestures

 

Click the Thumbs Up to say Thanks!

 

Click Post that answers your question "Accept as Solution" to help others find it.

Dragon-Fur

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Hi, 

 

Thanks for your reply. It does mention the "Microsoft Mouse and touchpad" option, I forgot to mention that.

 

I've basically tried a lot of things, based on comments I've read on the HP forums and elsewhere:

 

- Adjusting the settings in the Windows menu

- Installing other drivers using the Device Manager

- Loading the BIOS default settings

 

But none of these seem to work. I'm guessing it could be a hardware problem but I read that this is very unlikely with a new notebook.

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HP Recommended

@carlos24

 

It might be time to take advantage of that nice warranty that comes with your business notebook.

 

At the least, the HP agent might have something on their list that I missed.  I use my touchpad only as a "backup" to the mouse I have attached.  I might well have missed a setting or a method to check / enable a setting.

 

If the issue is indeed hardware, at least you will be speaking with someone that can help with that.

 

Submit Case - Notebooks

 

Open HP Customer Support - Laptops >

Enter your precise Model / Product name in the space provided and Click Search icon

OR

Select 1 > Narrow your Selection >> Click on the icon for your notebook type / series

When your computer’s page opens > Click last tab (on the right): Get Help from HP

 

 

More ways to contact HP Support:

 

USA / Canada

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

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Fill in form (explain issue / provide computer identification information / submit) and receive Case Number and Contact Information

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HP Tech support/ Customer Service – Some English-Speaking Countries

 

HP World-Wide Support

 

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Dragon-Fur

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