Touchpad drivers not working

[Crimson_Down]

My touchpad isn't responding due to an issue with its drivers. I have tried restarting, uninstalling and reinstalling the drivers, updating the drivers and even going to the HP support site to install new ones, nothing has worked and the only information I get is that it is a code 10.

[Garp_senchau]

@Crimson_Down, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Run the Troubleshooter:

Go to Settings > System > Troubleshoot > Other troubleshooters.

Click Run next to Hardware and Devices and follow the steps.

Check Device Manager:

Press Windows + X, select Device Manager.

Right-click your touchpad under Mice and other pointing devices, and select Uninstall device.

Restart your laptop, and Windows should reinstall the driver.

Update Drivers with HP Support Assistant:

Open HP Support Assistant.

Go to Updates and check for touchpad driver updates.

Check BIOS Settings:

Restart your laptop, press ESC or F10 to enter BIOS.

Ensure the touchpad or internal pointing device is enabled.

Save and exit.

Check for Windows Updates:

Go to Settings > Windows Update, and click Check for updates.

Test with an External Mouse:

Try using a USB mouse. If it works, it confirms the issue is with the touchpad.

Also, refer to this guide: HP Notebook PCs - Troubleshoot the touchpad | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,