Touchpad gestures

[OllyCS]

I got the HP X360 about 3 weeks ago.

When I first got the laptop the touch pad gestures weren't working as I expected however with time they improved.

the gesture that doesn't seem to be working anymore is swiping up with 3 fingers to view all open apps. I use this gesture all the time for work (moving from one document to the next etc). Now this gesture takes me back to the desktop and only when I am there, after repeating the gesture, will it work. This is very annoying and has made me wonder whether I have been sold a faulty laptop.

Anyone had a similar issue and resolved it? 

[DavidSMP]

Hi @OllyCS,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the touchpad not working correctly. (swiping up with 3 fingers does not work) It will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent software or Windows update?
• Did you run diagnostics on the touchpad to check if it’s hardware is fully functional.?
• Please provide the complete model# or product# of the computer to assist you better.

For now please try these steps:

• Please perform all  the relevant steps from this link: http://hp.care/2kBZJDF for customizing and using (HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10))

Then check if it gets resolved. If the problem continues, then try these steps:

• Please create a  new local user account as an administrator from this link: http://hp.care/2rZfJBC
• Then restart the computer and try the touchpad 3 finger swipe in the new user account. This is to isolate the issue from not being account related.
• If the issue still persists, then backup your important files and data and perform a Microsoft push-button reset to factory settings from this link: http://hp.care/2toQrBj
• If the correct options are selected during the reset, it does not cause you to lose data.
• Now check if the issue gets resolved. If this does not fix the issue, then update the bios, chipset and touchpad drivers from this link: http://hp.care/2syreDe
• Select the country and enter the product# of the computer.
• Then follow the on-screen instructions to update it.
• Now check if the issue gets resolved.
• We need to perform these steps to first isolate the issue to being hardware or software related.

For further assistance try this guided troubleshooter link: http://hp.care/2kCd4f9

Perform these steps from the links one at a time and if any of them fix the issue, please ignore the rest of them.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂