Touchpad not working after windows 10 update

[JIMISTARSKI]

Ok, I'm just going to run through my process just incase I have got this wrong.

I press F2, get the test page, I have my mouse unplugged and the pointer doesnt respond. I use the mouse to navigate to 'component test '. I have a long list of tests: processor, Memory, Hard drive, AC adapter, Audio, Battery, Keyboard, Mouse, Network, Optical Drive, System Board, USB Port, Video, Wireless Module.

I have ran a test on Hard drive and System board and they have both passed.

I go on mouse and I have 2 options, 'Pointer test' and 'Drag and Drop' test.

I went on Pointer test and it asks me to move the pointer into the box, I can't do that as my trackpad doesnt work, so I press enter to finish the test. It says I've failed the test and the following

FAILURE ID: Q4VBP3-7K1852-MFPWL1-G26K03

PRODUCT ID: L2W54EA#ABU

I then go back and run the Drag and drop test. Again it asks me to do something into the box, I can so I press enter. I fail the test and I get the following. 

 FAILURE ID: Q4VBP3-7K1852-MFPWL1-G26K03

PRODUCT ID: L2W54EA#ABU

I hope this helps

Best

Joe

[SDF15]

Hello @JIMISTARSKI,

Thank you for the information!

If you are comfortable with the process, you can try checking the TouchPad cable, using the following guide: HP Pavilion 15 Notebook PC Maintenance and Service Guide 

(Chapter 6, Page 64-65).

Otherwise, you may consider contacting HP Phone Support for additional options.  Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Regards!