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ash0706
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Message 1 of 4
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Touchpad not working or showing up in device manager / settings

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HP Pavilion x360 Laptop- 14m-dw0023dx

Hi

 

I've been having this issue for months. The touchpad works randomly and not for long. I cannot see any touchpad in my settings. I cannot see the touchpad in the device manager. HP will not let me download any drivers on this device. There seems to be no way to download, install, or connect a device for the touchpad. How is this possible if my device comes with a touchpad? 

3 REPLIES 3
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 109 118
Message 2 of 4
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HP Recommended

Hi @ash0706 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing touchpad-related issues on your system. Do not worry, we are here to fix it.

 

  • May I know from when are you facing this issue?
  • Did you make any hardware or software-related changes to it?
  • May I know what happens when you try to download the driver or install it? Did you try using HP Support Assistant?

 

If the touchpad driver is not visible in Device Manager: Open Device Manager (use Windows key + S to search for Device Manager). Select View, then Show Hidden Devices (use Alt + V to select the View tab menu, use down arrow to move to the menu option, and Enter to select).

 

I recommend you install the driver using the Windows updates and check if it helps.

 

Here is how it is done.

In the Windows search box, type Check for updates, and then click Check for updates in the results list.

Click one of the following options, if presented, on the Windows Update window:

If updates are available to download, click Install now.

 

Windows Update screen with Install now selected

 

If no updates are currently listed, click Check for updates, and then click Install now if Windows detects updates.

 

Update status with check for updates selected

 

If you continue facing the issue, please perform a system restore back to the date when the touchpad was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 109 118
Message 3 of 4
Flag Post
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 109 118
Message 4 of 4
Flag Post
HP Recommended

Hi @ash0706

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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