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‎03-18-2022 08:13 AM

HP Recommended
Operating System: Chrome OS

The touchpad is not working at all and I have tried hard resetting but that did not work. If you know a way to fix it, please tell me.

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‎03-22-2022 09:49 AM

HP Recommended

Hi@asdf33,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Chromebook Touchpad is not working.

 

I have a few recommendations 

  • When you log back in, hit the keyboard combo, Search + Shift + P to toggle off the Touchpad. Or, if you want to disable the touchscreen, use the keyboard combo Search + Shift + T.
  • Turn off your Chromebook. 
  • Press and hold Refresh Refresh + tap Power Shut down. 
  • When your Chromebook starts up, release Refresh Refresh.
  • Try using an alternate USB Mouse and check if it works.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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