Touchpad not working

[Prometey]

Notebook model hp 15-bw564ur, the touchpad does not turn on, the mouse and keyboard work fine, Tell me if there is a button (or combination of buttons) to turn on the touchpad (maybe accidentally pressed and turned off)

[ub6424 · Accepted solution]

Hello @Prometey 

Sorry to hear that you are having problems ... 

(1) Install touchpad driver

Synaptics TouchPad Driver

19.5.35.54 Rev.A

24.0 MB

Mar 16, 2020

Download

(2) Reboot and test again ...

Please report your results

best regards

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[Prometey]

Thank you, your solution turned out to be correct, after installing the drivers the touchpad worked. Also thanks for the quick response

[ub6424]

Hello @Prometey 

It was a great pleasure to help you ✅

best regards