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Prometey
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Message 1 of 4
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Solved!

Touchpad not working

HP Recommended
Microsoft Windows 10 (32-bit)

Notebook model hp 15-bw564ur, the touchpad does not turn on, the mouse and keyboard work fine, Tell me if there is a button (or combination of buttons) to turn on the touchpad (maybe accidentally pressed and turned off)

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Accepted Solutions
ub6424
Level 9
3,943 3,925 217 370
Message 2 of 4
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HP Recommended

Hello @Prometey 

 

Sorry to hear that you are having problems ... 

 

(1) Install touchpad driver

Synaptics TouchPad Driver

19.5.35.54 Rev.A24.0 MBMar 16, 2020Download

 

(2) Reboot and test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

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             ⌨️

View solution in original post

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3 REPLIES 3
ub6424
Level 9
3,943 3,925 217 370
Message 2 of 4
Flag Post
HP Recommended

Hello @Prometey 

 

Sorry to hear that you are having problems ... 

 

(1) Install touchpad driver

Synaptics TouchPad Driver

19.5.35.54 Rev.A24.0 MBMar 16, 2020Download

 

(2) Reboot and test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

1 person found this reply helpful
Was this reply helpful? Yes No
Prometey
Author
New member
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Message 3 of 4
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HP Recommended

Thank you, your solution turned out to be correct, after installing the drivers the touchpad worked. Also thanks for the quick response

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ub6424
Level 9
3,943 3,925 217 370
Message 4 of 4
Flag Post
HP Recommended

Hello @Prometey 

 

It was a great pleasure to help you 

 

best regards

Was this reply helpful? Yes No
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