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‎06-05-2023 10:11 PM

HP Recommended
Product: HP Laptop - 15s-eq0144au
Operating System: Microsoft Windows 11

Hello, 

 

Recently I changed my Windows 10 (The one which came with my PC) to Windows 10 22H2 and my touchpad stopped working. Earlier it worked with some lags but now it completely stopped. I installed some drivers from the page for my product but that didn't help. Now I upgraded my PC to Windows 11 but still it doesn't work. Doesn't affect an external mouse though. So I checked BIOS diagnostics and the touchpad works there. I went to device manager and found a warning triangle on "I2C HID Device" and it says code 10 that the device cannot start. A request for the HOD descriptor failed. 

My laptop is HP 15s-EQ0144AU

5 REPLIES 5

‎06-06-2023 12:13 AM

HP Recommended

HP 15 series products using AMD processors need to install the AMD graphics driver provided by HP's official website.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-e0000-laptop-pc-series/30794450/mod...

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my english is broken
the meaning may not be accurate
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Was this reply helpful? Yes No

‎06-06-2023 01:39 AM

HP Recommended

Will this fix the touchpad? I really doubt that this will affect the touchpad..

1 person found this reply helpful
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‎06-06-2023 02:07 AM

HP Recommended

HP 15 series products using AMD processors need to install the AMD graphics driver provided by HP's official website.
it should fix I2C HID Device

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
my english is broken
the meaning may not be accurate
◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
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‎06-06-2023 08:30 AM

HP Recommended

No that didn't help...

1 person found this reply helpful
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‎06-06-2023 07:36 PM

HP Recommended

If the system has been replaced and the AMD graphics card driver (including the I2C controller driver) has been installed, it still cannot be solved.
Next, it is recommended to update the computer BIOS, or contact the local HP authorized service center to further check the hardware.

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
my english is broken
the meaning may not be accurate
◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
1 person found this reply helpful
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